Terms of use

Who we are

Eigenstate Systems (“we”, “us”, “our”) is an engineering company based in Harare, Zimbabwe. We build operational AI infrastructure for African enterprise: systems that connect cameras, scanners, phones and business software to the way a business actually runs. Our website is eigenstatesystems.com.

These terms apply to your use of this website and set out the general basis on which we engage with clients. They are governed by the laws of Zimbabwe. Any dispute arising from these terms or from your use of this website is subject to the jurisdiction of the courts of Zimbabwe.

By using this website you accept these terms. If you do not accept them, please do not use the site.

Use of this website

You may browse this website, read its content and use it to contact us about our services. You may link to our pages.

You may not:

• copy, scrape, harvest or mirror the site or its content by automated means, other than ordinary indexing by public search engines;
• attempt to probe, disrupt, overload or gain unauthorised access to the site, the systems that host it, or any connected system;
• use the site to send unsolicited messages, or to impersonate us or anyone else;
• reproduce or republish our content for commercial purposes without our written permission.

The text, images, diagrams, product descriptions and other content on this site belong to us or to the people who have licensed it to us. You may quote short extracts for the purpose of describing or reviewing our services, with attribution.

No reliance

The content on this website is general information about what we do and how our systems work. It is not legal, financial, engineering or other professional advice for your operation, and it is not an offer to contract on any particular terms. Capabilities, integrations and timelines described on the site depend on the systems, infrastructure and data a client already has, and are confirmed only in a written statement of work.

We aim to keep the site accurate and current, but we do not guarantee that everything on it is complete or up to date at any given moment.

Engagements and statements of work

A platform briefing is a discussion. Nothing said or shown in a briefing, a demonstration or a proposal creates a contract, an obligation to proceed, or a commitment to deliver.

Work proceeds only under a written statement of work signed by both parties. A statement of work is the document that describes the scope of a build: what will be delivered, the timeline, the price, acceptance, support, and the specific commercial and legal terms of that engagement. Where a system will process personal data, a data processing agreement forms part of the engagement documents.

If a statement of work, data processing agreement or other signed agreement says something different from these terms, the signed document prevails for that engagement. These terms fill the gaps it leaves.

Intellectual property

“Intellectual property” means rights in software, models, designs, documentation, trade marks and other creative or technical work.

We retain ownership of our platforms, models, source code, tooling, methods, documentation and know-how, including improvements we make to them during an engagement. Delivering a system to a client does not transfer ownership of any of that to the client.

The client owns its data and its business content: the records, images, messages, documents and other material it brings to a system or that the system collects on its behalf, together with the outputs generated from that data. We claim no ownership of client data.

The licence a client receives to use a delivered system, including its scope, duration and any conditions, is set out in the statement of work. Nothing on this website grants a licence to any of our platforms or code.

Client responsibilities in deployed systems

The systems we build process personal data on behalf of our clients. That data can include images and video of people, biometric templates used for face matching, location and telemetry, payroll and HR records, and customer conversations. In those systems the client is the data controller (the party that decides why and how personal data is processed) and we act as data processor (the party that processes it on the controller’s documented instructions).

Zimbabwe’s Cyber and Data Protection Act [Chapter 12:07] places obligations on data controllers, and treats biometric data as sensitive data subject to stricter conditions. As the data controller for a deployed system, the client is responsible for:

• establishing a lawful basis for processing the personal data the system handles, meeting the stricter conditions that apply to sensitive data such as biometric data, and complying with any licensing or registration requirement the Act places on data controllers;
• giving the workers, visitors, drivers, guests and customers whose data is processed the notices the law requires, and obtaining consent where consent is the basis relied on;
• giving us accurate and complete information about the operation, the existing systems and the data involved, and telling us promptly if that information changes;
• controlling access on its side: managing which of its staff hold accounts, keeping credentials confidential, revoking access when people leave, and securing the devices and networks the system relies on;
• using the system only for the purposes agreed in the statement of work and in accordance with the law.

Our own obligations as processor, including confidentiality, security, and how we handle requests from data subjects and security incidents, are set out in the data processing agreement for each engagement and in our privacy policy.

Third-party services and integrations

Our systems commonly connect to services run by other companies: messaging platforms such as WhatsApp, payment providers, cloud hosting, email and SMS gateways, and the client’s own business software. We do not control those services. Their availability, pricing, policies and terms of use are set by their providers and may change without notice to us.

Where a system depends on a third-party service, the client is responsible for holding and maintaining any account, subscription or approval that service requires, and for complying with its terms. We are not responsible for a third-party service being unavailable, changed or withdrawn, although where it is within the agreed scope we will work with the client to adapt.

This website is hosted by a third-party hosting provider whose servers are outside Zimbabwe. Standard server logs are kept by that provider, as for any website. The site sets no cookies and runs no tracking; see our privacy policy.

Warranties and disclaimers

This website is provided as it is, without any promise that it will always be available. We do not warrant that it will be uninterrupted, free of errors, or free of viruses or other harmful components, and you are responsible for protecting your own devices.

Any warranty we give for a delivered system is set out in the statement of work for that engagement. Beyond that, and to the extent the law allows, we exclude all implied warranties and conditions.

In particular, systems that use computer vision, machine learning or AI agents make probabilistic judgements. A face match, an alert, a risk score, a drafted reply or an extracted figure can be wrong. The client decides which system outputs require review by a person before they are acted on, and we do not warrant that any such output is accurate in every case. The client remains responsible for decisions taken on the basis of system outputs.

Limitation of liability

Nothing in these terms excludes or limits any liability that cannot be excluded or limited under the laws of Zimbabwe, including liability for death or personal injury caused by negligence, or for fraud.

Subject to that, and to the extent permitted by law, we are not liable to you for any indirect or consequential loss, or for loss of profit, revenue, business, goodwill or data, arising from your use of this website or from reliance on its content.

For an engagement, the limits on our liability, including any overall cap, are set out in the statement of work for that engagement, and the same exclusion of indirect and consequential loss applies unless the statement of work says otherwise.

Trade marks

Eigenstate, Eigenstate Systems and the names of our platforms and products are our trade marks and trade names. You may use them to refer to us and our products accurately. You may not use them in a way that suggests we endorse or are associated with you or your products without our written permission. The names of third-party products and services mentioned on this site are the property of their respective owners.

Changes to these terms

We may update these terms from time to time. The current version is always published at this address, with the date of the version shown below. Continuing to use the website after a change means you accept the changed terms. A change to these terms does not alter a signed statement of work.

Contact

Questions about these terms may be sent to sales@eigenstatesystems.com. Questions about a deployed system may be sent to support@eigenstatesystems.com. You can also message us on WhatsApp at +263 77 636 6999.

This version of these terms is dated 13 September 2026.